“People may hear your words, but they feel your attitude”
– John Maxwell
Words that we use in our personal and organizational context must touch the hearts and minds of people. If they fall short of this, they can harm the very purpose of communication immeasurably. To have to communicate and effectively at that is one of the most significant managerial and supervisory functions. At higher levels of hierarchy, people spend quite a deal of time in discussions, meetings, and presentations, and so on. It is here that your ability to communicate one to one, one to many, one among others does matter significantly. It is said that ‘we can not communicate!’. This means that there is no other way but to communicate. Our words have vibrations; they are capable of making or marring a situation. We are known by the way we speak because communication is a shortcut to our distinction or demolition!
It is essential that every one of us irrespective of positions and dispositions need to hone this essential skills every day and in every way. No one can ever say that he knows enough of it and that he does not need more! You may be quite good at communication with others but you do not know the dynamics involved in ’total communication’. Your success in communication therefore, hinges on the listeners (counterparties), situation, and your own ‘self’ at that point of time. Communication is situational and would have to be multi-faceted and multi-dimensional. The subject on communication is so vast that half of the paper produced in this world would have gone into writing about communication! However, let us briefly dwell on its heart and soul.
Dr. N J Shetty, Ph.D, M.Com, MBA, MA(Psy), PG. DHRM, PG. DMM, LL. B, CAIIB, D. TD, Pragya, Professor, Nitte School of Management, Certified NLP Practitioner, Certified Life Coach, Certified OD Coach,