Grievance Redressal
At Nitte Education Trust School of Management we are devoted to creating a secure, friendly, and transparent environment for the students, staff, and faculty. The Grievance Redressal System is put into place to provide solutions to the concerns and grievances in a reasonable and unbiased way. Academic, administrative, or personal, each grievance will be given full attention and handled with respect and confidentiality.
This system is in accordance with the University Grants Commission (UGC) guidelines and seeks to foster accountability and ongoing improvement within the campus community.
Objectives
- To offer a transparent and equitable mechanism for grievance redressal.
- To provide a timely and unbiased response to complaints.
- To establish a respectful environment where issues are dealt with constructively.
Roles and Responsibilities
- Grievance Redressal Committee (GRC)
- Consists of senior faculty members, a student representative, and an administrative officer.
- Conducts reviews and investigates complaints in a neutral manner.
- Makes recommendations based on findings.
- Committee Chairperson
- Coordinates meetings of the GRC.
- Ensures policy and schedule compliance.
- Reports decisions to concerned parties.
- Students/Complaints
- Make official complaints via the prescribed online/offline channel.
- Supply accurate and full information
- Be cooperative during the inquiry process.
- Nodal Officer (Grievance Cell)
- Initial point of contact for filing grievance.
- Acts as liaison between the complainant and committee.
- Keeps records and ensures follow-up.
Grievance Redressal Committee Composition (A.Y. 2025-2026)
| Name of the Committee Member |
Role in Committee |
| Dr Sandhya S |
Chairperson |
| Prof Balakrishnachar |
Teaching Faculty Member |
| Dr Ashima Sharma |
Teaching Faculty Member |
| Prof Praveen Daniel |
Nodal Officer |
| Dr Udhayan N |
Teaching Faculty Member |
| Mr Gurushekar |
Non-Teaching Faculty Member |
| Mr Pradeep MM |
Non-Teaching Faculty Member |
| Ms Kashmi |
Non-Teaching Faculty Member |
| Vinay S |
Student Member |
| Sahana |
Student Member |
Grievance Redressal Process
- Submission- Grievance is submitted through the official form available on the website
- Acknowledgment- The complainant receives an acknowledgment within 48 hours of submission.
- Review & Investigation- The GRC reviews the grievance, gathers facts, and may call for a hearing if necessary.
- Resolution- A decision is made and communicated within 15 working days.
- Appeal (if required)- If unsatisfied, the complainant may appeal to a higher authority.
For Grievence Redressal:
Contact:
(Chairperson): +91 9986408023
(Nodal Officer): +91 9880243885
Any student / teaching staff / non-teaching staff who wishes to file a Grievance, submitted through Grievance Box, Google form or in person.
Email us at student.connect@nsom.ac.in
Click here to Submit Grievance
